Customer Support

 

When you call Outdoor Movies, we help.  What do you need?  Questions about putting up your inflatable movie screen?  Issues with the components of your Outdoor Movies package?  We have manufacturers' training and years of experience to get you the answer or response you need right away.  Contact us at (866)448-FILM(3-4-5-6) or (301) 838-4544 during normal business hours (9AM to 6PM EST) for support.  We offer a 24/7 emergency line for our customers as well, which is included on the back page of your Operator's Manual.  One of our techs will work with you to resolve any issues quickly and efficiently.  Customer Support is a priority once you join the Outdoor Movies family (and we'll never ask you to clean your room or do the dishes!).  For great tips check out the Outdoor Movies Blog .

  

Repairs, Parts & Accessories

It happens! Damage can happen to you outdoor movie screen. Unexpected weather, poor handling by an employee, transport damage. Or maybe it is just time to replace your outdoor movie screen's projection surface. When you buy a screen from Outdoor Movies you can feel confident that our service does not stop when we make the sale!

State of the Art Facility

Outdoor Movie Screens

We have the in-house ability to service and repair every AIRSCREEN. Our qualified staff and RF welder enables us to make factory perfect repairs to your AIRSCREEN equipment. Did we tell you our competitors often send us their customer because of our experience?


In Stock Parts & Accessories

Outdoor Movie Packages - Its in stock

There is nothing more frustrating than needing   a part or equipment and having to wait for it.  Outdoor Movies maintains a constant stock of everything our customers may need from spare parts to screen surfaces and projectors.  Give us a call.  I'll bet we have what you need. 

Certified Technicians

Chrsitie Certification

Ongoing manufacturer training, trade shows and in-house coursework means everyone at Outdoor Movies knows what they need to know to give you first class service in every way.  Give us a call.  Let's hear how we can help you -  (866) 448-3456.

Tip - Winterize Your Outdoor Movie Screen

The weather is turning colder and the leaves are coming off the trees. You may be running your last Halloween outdoor movie event. Now what?  Its time to store your inflatable screen! At Outdoor Movies we recommend a thorough cleaning of your frame and screen surface. At this time of year, you need to be especially careful that leaves and other organics are not trapped in the screen as these will leave permanent marks on the screen surface. Wash your movie screen surface with water and little dishwashing liquid like Joy. You can use Fantastik on tougher dirt on the screen surface. We strongly recommend making a written inventory of your outdoor movie screen equipment and checking for damaged parts. Make sure you have your AIRSCREEN user manual! If you need a new surface or movie screen bungees, a spare blower or a repair, call us at Outdoor Movies at (301) 838-4544 x102 or contact us through our website at www.outdoor-movies.com and we'll help. 

Warranty
Our company stands behind the products we sell and has since 1998. Dun & Bradstreet gives us the highest possible rating for a non-public company. Our inflatable movie screens are such a high quality product that warranty services are rarely needed, but you will have the comfort of knowing we stand behind all our products in the unlikely event any problems arise. Your product is warranted against defects in materials or workmanship. Our "Best in the Industry" warranty includes: a comprehensive three-year warranty on the AEROPRO/Whisper or Classic screen system, a 3 year manufacturer warranty on all Sanyo and Christie projectors, a 6 year warranty on QSC speakers with registration, and a 1 year manufacturer warranty on all other parts. Most importantly we value our relationship with you and we will do everything possible to demonstrate your value to us as a customer today and tomorrow.



What Our Customers Say
"We want to take a moment to recognize and express our appreciation for Outdoor Movies exceptional efforts and service. We are more than thankful for all of the help you have given to us over the years; always with a quick response to our needs and with such professionalism. It is reassuring to know that you are always there."

Lisa Salvatore,  Moonflicks