Customer Support

AIRSCREEN® – The World’s Best Outdoor Movie Screen & Systems

Customer Support

A customer support specialist in our warehouseWhen you call Outdoor Movies, WE HELP. Questions about putting up your inflatable movie screen? Issues with the components of your Outdoor Movies package? We have manufacturers’ training and years of experience to get you the answer or response you need right away. Contact us at (866) 448-FILM(3-4-5-6) or (301) 838-4544 during normal business hours (9AM to 6PM EST) for support. We offer a 24/7 emergency line for our customers as well, the number is included on the back page of your Operator’s Manual. One of our techs will work with you to resolve any issues quickly and efficiently. Customer Support is a priority once you join the Outdoor Movies family (and we’ll never ask you to clean your room or do the dishes!). For great tips check out the Outdoor Movies Blog.

Repairs, Parts & Accessories

It happens! Damage can happen to you outdoor movie screen. Unexpected weather, poor handling by an employee, transport damage. Or maybe it is just time to replace your outdoor movie screen’s projection surface. When you buy a screen from Outdoor Movies you can feel confident that our service does not stop when we make the sale!

Warranty products are backed by warrantiesOur company stands behind the products we sell and has since 1998. Dun & Bradstreet gives us the highest possible rating for a non-public company. Our inflatable movie screens are such a high quality product that warranty services are rarely needed, but you will have the comfort of knowing we stand behind all our products in the unlikely event any problems arise. Your product is warranted against defects in materials or workmanship. Our “Best in the Industry” warranty includes: a comprehensive three-year warranty on the AEROPRO/Whisper or Classic screen system, a 3 year manufacturer warranty on all Christie and Optoma projectors, a 6 year warranty on QSC speakers with registration, and a 1 year manufacturer warranty on all other parts. Most importantly we value our relationship with you and we will do everything possible to demonstrate your value to us as a customer today and tomorrow.

What Our Customers Say

Moonflicks logo and customer review“We want to take a moment to recognize and express our appreciation for Outdoor Movies exceptional efforts and service. We are more than thankful for all of the help you have given to us over the years; always with a quick response to our needs and with such professionalism. It is reassuring to know that you are always there.”

Lisa Salvatore, Moonflicks